Frequently asked questions
What is the return policy?
You’re fully protected — your comfort is guaranteed or your money back.
Your purchase is protected by a 30-Day Risk-Free Guarantee and a 1-Year Limited Warranty.
30-Day Risk-Free Trial:
If you’re not fully satisfied within the first 30 days, you can return it for a full refund — no questions asked.
1-Month Warranty Coverage:
Covers any manufacturing defects, electrical malfunctions, or product faults under normal use.
We’ll repair or replace your massager free of charge during this period.
Customer-Care Support:
Simply contact us through our official support email, and our friendly team will assist you with troubleshooting, replacement, or refund options.
How does massage improve my health?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
How many days does it take to arrive?
Delivery usually takes:
10-15 business days across Canada & the U.S., depending on your location.
Orders are processed within 24 hours, and you’ll receive a tracking number once your package ships.
Remote or rural areas may take a few extra days.
We partner with trusted carriers like Canada Post, USPS, and UPS, ensuring your order is delivered safely and on time.
How much does shipping cost?
We’re happy to cover the cost of shipping from our own profit — because we genuinely care about people and want to see them heal and feel better.
How many days does it take to see improvement?
Most users begin to feel noticeable relief within the first few sessions — often in 3 to 5 days of consistent use.
Muscle tension gradually loosens, stiffness fades, and relaxation lasts longer after each massage.
For deeper or chronic discomfort, we recommend 10–14 days of daily use to allow your neck and shoulder muscles to fully relax and recover.
Consistency is key — a few minutes a day can lead to long-term comfort and better posture.
